櫃檯、電話、LINE 同時進來，現場只能不斷切換任務，忙，但效率無法放大。
Front desks, phone calls, and LINE messages all come in at the same time. Teams are forced to constantly context-switch—busy, yet unable to scale efficiency.
上週在研華《數位轉型特輯》中，FIRST LINE 創辦人 Karick 與品柏客服顧問 Shirley、診所主管又芸，以及醫務管理系統夥伴「北極星」創辦人陳武林總經理，共同回到一個核心問題：
不加人，效率能不能提升？
Last week, in Advantech’s Digital Transformation Feature, FIRST LINE founder Karick joined frontline consultants Shirley (Pinbai), clinic supervisor You-Yun, and Polaris Medical System founder & CEO Wu-Lin Chen to return to one core question:
👉 Can efficiency improve without adding headcount?
答案很清楚，把可被系統處理的溝通，先從人手中拿走。
當客服成為系統能力，醫療，才能真正回到醫療本身。
The answer is clear:
First, take system-processable communication out of human hands.
When customer service becomes a system capability, healthcare can truly return to healthcare.
期待與更多夥伴，讓 AI 不只是工具，而是真正減輕現場負擔的系統能力。
We look forward to working with more partners to make AI not just a tool, but a system that genuinely reduces frontline workload. 🚀
